Privacy Policy

A legal disclaimer

Last Updated: April 27, 2026

We at Forged Engine AI and our affiliates ("Forged Engine AI," "we," "us," or "our") have created this Privacy Policy to describe how we collect and use personal information from and about the visitors to our website (the "Site") and authorized users ("Users") of the companies that are customers of the Forged Engine AI platform (our "Customers"), and the choices that you have with regard to how we use your information.

This Privacy Policy applies to our Site, mobile features, and any other interactive features or services owned or controlled by Forged Engine AI that post a link to this Privacy Policy (each, a "Service" and collectively with the Site, the "Services"). This Privacy Policy does not govern information collected from our Customers' customers and other end users when they interact with the Services, such as through communicating with our AI Voice & Text Agent through a Customer's designated phone line; these activities are governed by our agreement with that Customer and the Customer's own privacy policy.

This Privacy Policy explains what personal information we collect from Users, how we use and share that information, and your choices concerning our data practices. This Privacy Policy is incorporated into and forms part of our Terms of Service.

Before using the Services or submitting any personal information to us, please review this Privacy Policy carefully and contact us if you have any questions. By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access the Site or otherwise use the Services.

1. Information We Collect

We collect information that, alone or in combination with other information in our possession, could be used to identify you as follows:

Information You Provide: We collect the following categories of personal information when you register and use the Services, request information about or a demo of the Services, sign up for our newsletter, or otherwise interact with Forged Engine AI:

● Identification Information: We collect your name, email address, phone number, and account information (such as a password or other information that helps us confirm that it is you accessing your account).

● Financial Information: Our payment processor, Stripe, will collect the financial information necessary to process your payments, such as your payment card number and authentication details. We store only a tokenized version of such information and do not maintain payment card data on our servers.

● Communication Information: We may collect information when you contact us with questions or concerns and when you voluntarily respond to questionnaires, surveys, or requests for market research seeking your opinion and feedback. Providing communication information is optional.

● Social Media Information: We maintain pages on social media platforms such as Facebook, Instagram, and LinkedIn. When you interact with our social media pages, we will collect personal information that you elect to provide to us. The companies that host these pages may also provide us with aggregate information and analytics regarding page usage.

Internet Activity Information: When you visit, use, and interact with the Services, we may receive certain information about your visit, use, or interactions — including the number of visitors, peak hours, pages visited, referring domains, browser type, broad geographic region, and navigation patterns. The following information is also created and automatically logged in our systems:

● Email Open/Click Information: We use pixels in our email campaigns that allow us to collect your email address and IP address, as well as the date and time you open an email or click on any links within it.

Information Provided by Our Customers: If you are a User, the Customer granting you access to the Services may provide your personal information to us. This may include your name, email address, log-in credentials, phone number, and any other personal information the Customer chooses to share.

Information We Process Through Our AI Voice & Text Agent: In order to provide the Services, we process information received via our AI Voice & Text Agent, including inbound call and text content such as service requests, scheduling inquiries, and lead qualification responses. Personal information about our Customers' customers and end users made available during communications with the AI Voice & Text Agent is processed pursuant to our agreements with those Customers. We have no direct relationship with the individuals whose personal information we process on behalf of our Customers. If you are such an individual and would no longer like your information to be used by one of our Customers, or if you would like to access, correct, or request deletion of your information, please contact the Customer directly.

The AI Voice & Text Agent feature includes saving audio recordings and call transcriptions, both to enable the service and to train and improve the underlying models (such as speech recognition and natural language understanding). Forged Engine AI may use pseudonymized segments of such transcriptions and recordings to improve or validate the Services, or may securely share them with contractors to do so on our behalf. Any training data is used solely to improve Forged Engine AI's systems and is processed primarily by automated means. A small fraction of training data may be manually reviewed. You may opt out of manual review at any time by contacting support@forgedengineai.com.

Cookies: We use cookies to operate and administer our Site, gather usage data, and improve user experience. A "cookie" is a piece of information sent to your browser by a website you visit. Session cookies expire after a period of time or upon logging out. Persistent cookies survive after your browser is closed until a defined expiration date. For more details on cookies please visit All About Cookies.

You can manage cookie preferences through your browser settings. Please note that limiting cookies may affect your ability to use certain parts of the Site. Most advertising networks also offer opt-out mechanisms for targeted advertising through the Network Advertising Initiative.

Analytics: We use Google Analytics to help analyze how users use the Site and enhance user experience. For more information on how Google uses this data, visit Google's Privacy Policy.

Do Not Track: Our Site currently does not respond to "Do Not Track" (DNT) signals. If we respond to DNT signals in the future, we will update this Privacy Policy accordingly.

2. How We Use Your Information

We may use information about you, including personal information, to: (1) provide the Services; (2) process transactions you initiate; (3) process your registration with our Services, including verifying your email address; (4) improve our Services and products, and for internal business purposes including measuring marketing effectiveness; (5) prevent fraud, criminal activity, or misuse of our Services, and to ensure the security of our IT systems and networks; (6) communicate with you regarding your use of the Services and changes to our policies; (7) comply with legal obligations and protect our rights, privacy, safety, or property and that of our affiliates, Users, or other third parties; and (8) as otherwise described in this Privacy Policy or at the time you provide your personal information.

We may also use your personal information to contact you about products, services, newsletters, or offers you request or may be interested in. You may opt out of marketing emails at any time by following the unsubscribe instructions in each email or by contacting us at support@forgedengineai.com. Even if you unsubscribe from marketing communications, we will continue to contact you regarding account management and administrative matters.

We may aggregate and de-identify personal information to analyze the effectiveness of our Services, improve and add features, train our AI systems, and for other similar internal purposes. We may share aggregated, non-identifying statistics with prospective business customers or partners.

3. Information Sharing

We may share your personal information as described below or elsewhere in this Privacy Policy:

● Our Customers: Because we provide the Services on behalf of our Customers, we may share certain personal information with the Customer through whose platform you are communicating.

● Service Providers: We share personal information with third-party vendors that assist with our provision of the Services, including hosting and IT services, email delivery, customer support, payment processing, and advertising. These service providers are subject to confidentiality obligations that limit their use and disclosure of your information.

● Legal Requirements: We may disclose your information in response to a subpoena, court order, or other legal process; in connection with bankruptcy proceedings; to defend our rights; in response to law enforcement requests; or to protect the safety, rights, property, or security of any person or organization.

● Business Transitions: In the event of a merger, acquisition, sale of assets, or other corporate change, your personal information may be among the assets transferred. We will require any recipient to comply with this Privacy Policy and applicable law.

● With Your Consent: We may share your personal information with third parties when you provide your consent at the time of collection or thereafter.

We may share non-personal, aggregate, or de-identified data with Customers, partners, analytics providers, and other third parties for marketing, operational, or product development purposes. We never disclose aggregate information in a manner that would individually identify you.

4. Children

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided personal information to us through the Services, please contact us at support@forgedengineai.com and we will endeavor to delete that information promptly.

5. Third-Party Content and Services

Certain content provided through the Services may be hosted or served by third parties, including our Customers, and may include links to third-party websites or content over which we have no control. These third parties are governed by their own privacy policies and business practices. We are not responsible or liable for the privacy practices or business practices of any third party.

6. Security

We implement commercially reasonable technical, administrative, and organizational measures designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error-free. You should exercise care when deciding what information you send to us via the Services or email.

7. Users in the United States

The Services are operated in the United States and intended for Users located in the United States. If you access the Site or Services from outside the United States, please be aware that your information will be transferred to and processed in the United States. By using the Services or submitting any information, you acknowledge and consent to this transfer, processing, and storage of your information in the United States.

8. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be effective upon posting, and the "Last Updated" date at the top of this policy will be revised. We encourage you to review this Privacy Policy regularly. Your continued use of the Services after an update constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

● Email: support@forgedengine.ai